Board Update
May 8
Sprint review — Go-to-Market, Sadie Voice AI & Product Update
Three priorities — all operational
Now with Voice
- Voice transcripts — Sadie calls appear in messaging
- Unified threads — SMS + voice in one conversation
- Call session dividers — clear boundaries per call
- Deferred SMS — confirmation sent after call ends
- Call action cards — bookings shown inline
Handling Real Calls
- Full voice AI — availability, booking, cancel, reschedule
- Guest recognition — phone lookup + reservation context
- Auto-tagging — Sadie tags guests during calls
- Messaging bridge — transcripts + SMS in one thread
- Deployed on AWS ECS — CI/CD, Docker, live on dev
AI Backend Built
- Tool-use agent — replaces classify-and-route
- 10+ read handlers — search, VIP, revenue, availability
- Mutation handlers — create, update, cancel
- Cloudflare Workers AI — edge classification
- More tools, testing & UI polish — next
The Montreal opportunity
Libro acquired by OpenTable — 3,000 orphaned restaurants, and 65% of the market has no booking system at all
Libro → OpenTable
April 20 — OpenTable acquires Libro. 3,000+ Canadian restaurants that chose Libro specifically to avoid per-cover fees now face absorption into OpenTable’s ecosystem. Annual contracts, $1+/cover fees, loss of guest data ownership.
The Undigitized Market
Of ~4,700 Montreal restaurants, only ~25-35% use any digital booking. 3,000–3,500 restaurants still run on phone, walk-ins, and Instagram DMs. Toast found 68% of their customers had never used any booking system.
Our Play
Sadie as PLG wedge — free AI phone receptionist for restaurants that still take calls by phone. Once they see the value, upsell to full Covers. Commission-free, month-to-month, French-first.
The “2 Agents” Story
Sadie (guest-facing) handles calls, takes bookings, confirms reservations. Mise (staff-facing) helps the team manage operations and analyze data. Two AI agents, one platform.
Prospero — Lead Pipeline
Config-driven pipeline with 23+ scraper modules — OSM, Google Places, Yelp, OpenTable, Resy, RestoMontreal, and more. Auto dedup, website analysis, and lead scoring. 6,000 restaurant master list in progress.
Prospero — Lead Engine
Multi-industry lead generation platform — discovers, enriches, scores, and qualifies leads across restaurants, hotels, automotive, and healthcare
Discovery
23+ scraper modules across free and paid sources — OSM, Google Places, Yelp, OpenTable, Resy, RestoMontreal, Montreal Open Data. Free sources first, paid enrichment last. 6,000 restaurants scraped for Montreal.
Enrichment & Scoring
Website analysis detects booking widgets, POS systems, and tech stack. Config-driven scoring per industry — booking opportunity, digital presence, business maturity. Leads ranked hot / warm / cold automatically.
Multi-Industry
Built for any vertical. Restaurants fully live (Montreal). Hotels, automotive, and healthcare configs ready — only the IndustryConfig changes. Same scoring, same pipeline, different sources.
Pipeline Visibility
Real-time dashboard — pipeline funnel, score distribution, interactive lead map with heatmap, filterable DataTable with CSV export. Full transparency from scrape to close.
Availability Reimagined
Google Calendar-style service management — drag to create, click to edit, see the full week at a glance
Drag to Create
Draw availability slots directly on the calendar — select a time range, pick a service, done. No more form-filling for every slot.
Service Colors
Each service — lunch, dinner, brunch, happy hour — gets its own color. Instant visual scan of the entire week’s coverage.
Weekly Overview
See the full week at a glance. Spot gaps in coverage, overlapping services, and peak-time density before they become problems.
Calendars & Exceptions
Import holiday, sports, and religious calendars by location — auto-populated. Plus private events, one-off closures, and custom overrides without touching regular hours.
From phone call to booked table
Sadie handles restaurant calls end-to-end — powered by the Covers API
Get Availability
Open slots for date, party size, location — timezone-aware
Create Booking
Idempotent reservation creation with guest lookup or creation
Modify & Cancel
Reschedule, cancel, update notes — with graceful error handling
Tag & Update
Auto-tag guests (VIP, allergy, occasion) during conversation
Sadie in action
Guest Recognition
Sadie looks up the caller by phone number. If they have upcoming reservations, she already knows — no need to ask for booking details. “I’m running late” just works.
Intelligent Booking
Sadie checks real-time availability, creates the reservation, and handles edge cases — duplicate detection, guest creation, timezone conversion. All through the Covers API.
Auto-Tagging
During the conversation, Sadie detects guest preferences and tags them automatically — allergies, VIP status, occasions. Tags sync to the guest profile in real time.
Post-Call Bridge
When the call ends, the full transcript and any booking confirmations flow into the Messaging UI as a unified thread. Staff see the entire interaction without switching tools.
AI-Native Onboarding
From signup to first reservation in under 2 minutes — AI-guided setup that gets restaurants live faster than any competitor
Mise-Guided Setup
Mise walks new restaurants through venue details, floor plan, services, and team invites. AI pre-fills defaults based on cuisine and size — most venues just confirm and go.
Under 2 Minutes
AI analyzes the venue profile and pre-configures hours, party sizes, and service templates. No manual data entry — signup to live in under 2 minutes.
Visual Highlight System
Interactive step-by-step highlights guide attention to each configuration area. No guessing, no hidden steps — the UI literally points where to go next.
Live Preview
See the booking widget update in real time as settings are configured. Restaurants preview exactly what guests will see before launch.
Every Screen, One App
Native-feeling experience with touch gestures and haptic feedback — no App Store required, built for the service floor
Feels Native
No App Store download, instant updates. Feels like a native app — one codebase, every form factor.
Touch Gestures
Pinch-to-zoom floor plans, drag reservations, long-press tables. Designed for fingers, not cursors.
Haptic Feedback
iOS Taptic Engine — tactile confirmation on seat, status change, drag-and-drop, and long-press.
iPad on the Host Stand
Landscape-first layout, high-contrast, large targets. Built for the pace of a busy dinner service.
What’s Next
🎯 Getting to First Customer
The full loop is ready. Prospero has 6,000 Montreal restaurants identified and scored. Sadie is handling calls. Onboarding gets venues live in 2 minutes. Discover → enrich → call → onboard → operate. Time to close.
📞 Sadie Multi-Venue
One integration serves an entire restaurant group. Sadie routes calls to the right venue based on the phone number dialed. Group-level analytics across all locations.
💬 WhatsApp Live
Meta business verification in progress. Once approved, guests communicate via WhatsApp — same thread, same AI replies. Biggest channel in MENA — critical for launch market.
✨ Mise Proactive
Mise surfaces insights before you ask — “3 VIPs dining tonight, one has a nut allergy”. Shift from reactive Q&A to proactive operational intelligence.
👥 Guest CRM V2
Full redesign with richer profiles — visit history timeline, spend analytics, tag management, merged duplicates. The complete guest dossier for every team member.
🌐 Booking Widget V2
Redesigned booking experience built on the new availability calendar. Faster slot selection, multi-service support, and mobile-first layout. Embeddable anywhere.