Hassan & Ali
Covers Engine

Board Update
June 5

Prospero from zero to production — Widget V2 with live voice, the branding studios, Google as a channel, Sadie’s control center & analytics, and a warmer new look

Hassan
Go-To-Market — Prospero

Zero to production in 30 days

From empty repository on May 6 to a June 1 field-sales go-live with two live CRMs

30
Days, Empty Repo → Production
22.5k
Live Leads Under Management
2
CRMs Live — Two-Way, Real-Time
57%
Net-New Leads From Newest Source
prospero.usecovers.com — pipeline · plan · today
Prospero — Pipeline, Plan & Today

Industrial Lead Engine

Bank-grade tenant isolation, resumable pipeline runs with hard cost caps on paid data, new sources every week.

Clean Data, Live CRM

Quality gates keep closed, out-of-region, and already-booked venues out. Sales edits are never overwritten. Go-live June 1.

Plan — Route Wizard

Builds each salesperson’s day on real roads — best leads first, opening hours respected, territories drawn automatically.

Today — In the Field, On Mobile

Salespeople run their day from their phone — stops in order, ETAs, one tap to navigate. The whole app reflows for mobile.

Hassan
Scorecard

What we promised on May 22

Last meeting’s commitments — where each one stands today

Apple & Google Wallet

Done

Real passes on real phones — reservations land in the guest’s wallet with a scannable code. Restaurants design their own pass in the new Pass Studio.

Widget V2

Done

The white-label booking widget is live with a full design studio — presets, live preview, and a one-line embed for any restaurant website.

Mobile App

Done

V1 shipped — the full app on the phone as a WebView. A fully-native V2 is scoped at ~2 weeks when we pull the trigger.

Voice in the Widget

Live

Guests call Sadie straight from the booking widget — no phone number, no app. Live, and demoed from this very deck today.

First Customer Close

In Motion

Prospero went live for the field-sales team on June 1 — clean, qualified leads now flow into the CRM daily. Google Reserve adds a second demand channel.

Stripe Billing

Queued

Deliberately sequenced after the first customer close — self-serve billing starts once pricing is validated with a real account.

Hassan

Widget V2 — the new guest experience

LIVE

White-label booking widget on desktop, tablet, and mobile — interact with it on stage

restaurant-website.com — live widget
Desktop
iPad
Mobile

Fully White-Label

The restaurant’s brand on any device — returning guests recognized and pre-filled.

Call Sadie

Industry First

Guests tap once and talk to book — no phone, no app. Live in the widget today.

Wallet Pass at the Finish

Every booking ends with an Apple or Google Wallet pass in the guest’s pocket.

WhatsApp — Next

When Sadie Is Ready

Same widget adds “book on WhatsApp” — completing the voice + chat + wallet trio.

Ali
AI Receptionist — Sadie

Sadie’s control center

Every venue runs its own AI receptionist — set up and tuned from one self-serve screen, no engineer needed

app.usecovers.com/config/sadie
Identity Booking Knowledge Routing Schedule Advanced
Voice
Nova — warm, multilingual
Greeting
“Thanks for calling Ember & Vine — how can I help?”
Persona
Friendly Concise On-brand
Save

Identity & Voice

Choose Sadie’s voice, greeting, and persona — every venue sounds like its own brand.

Booking Rules

The policies Sadie follows when it books — party sizes, windows, sections — in plain language.

Knowledge Base

A 20-question Q&A the restaurant fills in — Sadie answers parking, dietary, and FAQ questions in their words.

Routing & Schedule

Pause Sadie instantly or on a schedule, and fail over to a real number — a backup number is required first, so no call dead-ends.

A separate assistant per location — every change saves straight through to Sadie Core in real time.
Ali

From zero to a live receptionist

Test call live

A guided wizard takes a venue from no phone number to a working AI receptionist in minutes — with a real test call before going live

app.usecovers.com/config/sadie — setup
Guided Setup Demo
1 Number Search & buy in-app, assistant auto-provisioned
2 Identity Voice, greeting & persona
3 Booking Reservation rules & policies
4 Knowledge FAQ question-and-answer
5 Routing Failover number & working hours
Go Live Hear Sadie now — test call before launch
Tabs stay gated until setup is finished — nothing half-configured goes live.
Ali
Platform Admin

One dial for every assistant

Super-admins tune what every new Sadie assistant inherits — voice, tools, templates, behavior — with no code change and no deploy

app.usecovers.com/admin/sadie
Engine Defaults
Core reachable
Voice Engine Nova · Multilingual
Tools 7 booking tools + SMS
Message Templates {{venue}} interpolated
Call Behavior Greeting, time limit, idle
API Connection ApiKey ••••••3f57

Deployment-Wide Defaults

One config row drives the baseline for every newly provisioned assistant — across the whole platform.

No Code, No Deploy

What used to be a PR-and-deploy to change — voice, tools, templates, behavior — is now a save in the admin panel.

Live Connection Health

Masked API key plus a reachability dot — see at a glance whether Sadie Core is actually responding.

Safe Fallbacks

If nothing is set it uses the built-in defaults — the dial can tune the fleet but can never break provisioning.

Hassan
Branding Suite

Three studios, one brand

Restaurants design their widget, wallet pass, and emails themselves — live preview, no designer needed

/settings/config/widget-studio
Widget Studio

Widget Studio

Presets, a smart palette derived from one brand color, live device-frame preview — and a one-line embed for any website.

/settings/config/branding
Wallet Studio

Wallet Studio

Real Apple & Google passes, live — restaurants design the pass itself, and it self-updates in the guest’s pocket.

/settings/config/email-studio
Email Studio

Email Studio

Gmail-style preview of exactly what guests receive, enforced on every send — with open rates that filter out robots.

All fed by one Branding page — logo, colors, and photos set once. New venues are even auto-branded from Google and their own website.
Hassan
New Booking Channel

Reserve with Google

Guests book from Google Search & Maps — the channel every restaurant asks about first

actionscenter.google.com — our venues, live in Google’s sandbox
Google Actions Center — Covers feed live in sandbox

Business Link

Live in Sandbox

Venue feeds are uploaded to Google — a “Reserve a table” link on the restaurant’s Google profile lands guests in the branded widget.

End-to-End

Roadmap — With Google

Booking without ever leaving Google — already built and verified, bookings arrive as confirmed reservations. We’re engaging Google for program approval.

Waitlist Add-On

Roadmap — With Google

When a restaurant is fully booked, guests join the waitlist straight from Google — part of the same Google program conversation as End-to-End.

1 · Google Search / Maps
Ember & Vine
★ 4.8 · Mediterranean · $$
Reserve a table
2 · Branded Widget
Tonight 7:30 PM 2 guests
Book now
3 · In Covers
Confirmed Table 12 · 7:30 PM
Branded email + wallet pass sent automatically
Ali
Voice Analytics

Proof of value, every call

A business-owner dashboard — what Sadie booked, the revenue it captured, and the hours it saved

app.usecovers.com — Sadie analytics
Voice Analytics Demo

Revenue Attributed

Estimated dollars from Sadie-booked reservations — with the slice captured after hours.

Staff Time Saved

Call minutes Sadie handled instead of staff — plus calls taken in parallel.

Booking Outcomes

Booked, edited, cancelled — plus a conversion funnel from call to booking.

Call Heatmap

Busy hours, no-availability times, and transfer reasons in plain names.

Framed around value delivered — never missed opportunities. The same tracking powers email open-rate analytics, with mail-client bots filtered out.
Hassan
Platform & Design

Live dashboard, warmer look

Every screen updates itself in real time — and the whole app got a friendlier face

app.usecovers.com/service
Real-Time Updates (two screens)

The Dashboard Updates Itself

Reservations, floor plans, and availability push to every connected screen the moment they change — no refreshes, no stale data during service. Cheaper to run than the old polling, too.

app.usecovers.com — new light theme
Brand Refresh & Simple Mode

A Warmer, Simpler Covers

In Final QA

Answering the “too techy” feedback — light and dark themes, Simple and Advanced modes, comfortable or compact density. Every staff member gets the interface that fits them, in 5 languages.

Also shipped: one international phone input everywhere — bad numbers can’t enter, so texts and Sadie calls always reach the guest — venue-aware currency, and deploys that skip when nothing changed.
Hassan & Ali
May 22 → June 5 · Looking Ahead

Two weeks in numbers — and what’s next

1,470
Commits in 14 Days — Both Products
91
Covers PRs Merged · 38 Tickets Closed
15
Prospero Releases Merged
100%
Of Today’s Demos Running Live
Priority

First Customer Close

Everything converges here — clean, qualified venues for the field team daily, and a white-label, branded, live product to pitch. The next milestone is revenue.

This Week

Brand Refresh Ships

Final visual QA on the new light theme, then the warmer look and Simple Mode roll out to every venue.

Awaiting Google

Google Reserve — Full Path

Built and verified — Google’s approval unlocks booking inside Search and Maps, plus the waitlist add-on.

With Sadie Core

WhatsApp Integration

The moment Sadie Core’s WhatsApp channel is finished, it wires into the widget and guest messaging — the channel guests already use.

Prospero

More Markets, More Leads

Expand beyond the current 11 markets and keep adding lead sources — a bigger, cleaner pipeline every week.

Continuous

Feedback & Fixes

Tight loop on field and stakeholder feedback — lead-quality reports, demo follow-ups, and polish turned around in days, not sprints.

Presenter Notes
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