Five customers signed — a rebuilt Service View, unified guest messaging, the native iPhone & iPad app, Reserve with Google, and a smarter Sadie
Hassan & Ali
June 5 → June 19 · Promised, Delivered & What's Next
Five customers — and every promise kept
5
Customers Signed
1,100+
Commits in 14 Days · Both Products
10
Major UI Releases Shipped
Ready
Reserve with Google — Our Side
Every June 5 commitment landed — and then some: first customers, Service View V2, unified guest messaging, Reserve with Google, the native iPhone & iPad app, a smarter Sadie, and a warmer look.
Priority
Onboard the first five
Get the five live and happy, turn them into reference accounts, and feed every rough edge straight back into the product.
Awaiting Google
Switch on the Google channel
Our side is ready — Google's program approval flips Search and Maps booking on for every venue.
Prospero
Widen the funnel
More markets, more lead sources, and tighter scoring — a bigger, cleaner pipeline behind the next round of customers.
Hassan
Covers · Live Operations
Service View, rebuilt
One screen for the whole service — all services at once, or by floor, timeline, and a fast list. Redesigned end to end and shipped in ten releases.
service — all services
All services
All services
The whole day on one screen — every service at once, lunch through dinner.
service — floor
Floor view
Floor
See the whole floor at a glance — who's seated, how long, and what's free.
service — timeline
Timeline view
Timeline
Drag a booking to a new time or table — staff get warned before they over-seat.
service — list
List
A fast, sortable rundown — every status, with one-tap seat, review, or assign.
Ali
Covers · Guest Communication
One inbox for every guest
Every conversation — texts, web calls, and Sadie hand-offs — in one thread, and staff can take over any time
messaging — inbox
Inbox — record video/msg-inbox.mp4
Every channel, one thread
Texts, web voice-call transcripts, and Sadie hand-offs sit in a single conversation per guest — no jumping between tools.
Staff takeover, end to end
Reply, snooze, mark done, and assign to a teammate — the full handling flow works start to finish.
Sadie escalates when she's stuck
When she can't make a change herself, she flags the conversation Needs Action so a human steps in.
And a setup wizard walks a venue through configuring messaging end to end — A to Z, no engineer required.
Hassan
Covers · Live Operations
The guest, one tap away
Full guest detail and the whole conversation, right beside the floor
service — reservation detail
Reservation detail — record video/sv-reservation-detail.mp4
Edit a booking without leaving the floor
Party size, table, occasion, tags, and guest history open in a panel beside the floor — change anything inline and save.
service — guest messages
Guest messages — record video/sv-messages.mp4
One conversation per guest
Texts, voice-call transcripts, and Sadie hand-offs in a single thread — staff see the whole history and can reply right there.
The everyday flows got the same polish — a clear confirm before a move, a no-show that frees the table and texts the guest, and a clean step-by-step for new bookings.
Ali
Covers · Guest Booking
LIVE
The booking widget, rebuilt for the phone
The real white-label widget on desktop, tablet, and mobile — interact with it on stage
restaurant-website.com — live widget
Desktop
iPad
Mobile
Pixel-tight on mobile & iPad
Touch targets, time slots, the date picker and footer rebuilt — native-feeling on every screen guests book from.
Manage your own booking
Guests change the time or cancel themselves — no phone call to the restaurant.
Big parties just work
Needs two tables joined? The widget finds and books the combination automatically — never a false “no availability.”
Hassan
Covers · Native App
One native app, everywhere staff work
iPhone and iPad, portrait or landscape — plus live service status on the home and lock screens, without opening the app
iPad · landscapeThe whole floor at a glance on the host stand
iPhone appRun the floor from your pocket
iPad · portraitSame app, every orientation
Widget & Dynamic IslandLive stats on the home screen
Lock Screen Live ActivityUpdates live, no app needed
Ali
Covers · Staff Alerts
LIVE & WIRED
Nothing slips by — staff get pinged instantly
A live notification fires the moment a key event happens, right in the header bell
Notifications
5 new
New reservationParty of 4 booked — Sat 7:30pm, Main floor
now
Reservation cancelledParty of 2, 8:00pm — table released
2m
Marked no-showParty of 3, 6:45pm — table freed for walk-ins
11m
Assigned to youSarah assigned a guest conversation to you
18m
Needs actionSadie flagged a conversation for staff review
24m
Every key event, wired
New reservations, cancellations, no-shows, conversation assignments, and Needs-Action flags — all firing live today, end to end.
Live in the header bell
Updates the instant something happens — no refreshing, no checking three screens during service.
One click to the thing
Tap a notification and jump straight to the reservation or conversation it's about.
Hassan
Covers · New Booking Channel
Reserve with Google — live, end to end
A guest books on Google Search or Maps, and it lands in Covers as a confirmed reservation
Booked on GoogleGuest picks a time on Search or Maps, confirmed instantly — in partnership with Covers
→
Booked via Google Reserve
Live on the Covers floorIt arrives as a real, confirmed reservation — staff manage it like any other
Integration status — Sandbox complete
Sandbox verified — feeds, booking server, and real-time updates (the booking & floor above are the live Sandbox)
Promote everything to the Production instance
Request Google's review to go live on Search & Maps
Then request the Waitlist add-on — guests join the waitlist from Google when a venue is fully booked
Ali
Covers · Sadie
Sadie got noticeably smarter
More personal, safer, and self-aware — she handles the routine and knows exactly when to call a human
Speaks the guest's language
Her very first message matches the language the guest picked in the booking widget — personal from word one.
Safer web sessions
She verifies identity with a one-time confirmation code — never a phone number, so the wrong person can't reach a booking.
“What's your phone number?” → one-time code
Knows when to call a human
She detects when a conversation truly needs staff and hands it off — flagged Needs Action — instead of guessing.
Routine work handled on her own, the rest escalated cleanly — the loop we've been building toward.
Hassan & Ali
June 19 → Next
What’s next
Four priorities on the runway to the next round of customers
Polishing
In progress
Onboard the first five and turn their real-world use into a tighter, faster product — smoothing every rough edge before we widen.
Legal
Underway
Contracts, terms, and data agreements in place — so the first customers are fully papered and we can sign at scale.
Native app
Shipping
Finish and submit the iPhone & iPad app to the App Store — then keep building on it.
Google Reserve
Awaiting Google
Promote to production and get Google’s approval to switch Search & Maps booking on for every venue.
Presenter Notes
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